ŠkodaPortal.cz Simply clever

Mladá Boleslav, April 18th, 2012 – The service technician Peter Dobranský and the service consultant Andrei Cristian Lascar are this year's winners of the second ŠKODA Service Challenge. The representatives from Slovakia and Romania prevailed against strong teams from 33 other countries at the final in the Slovak capital of Bratislava. The winners were honored by Roman Havlásek, the ŠKODA service manager, at the ‚Expo Arena' in Bratislava.

"Perfect service, which has to live up to risen customer expectations, plays an increasingly important role in the sale of automobiles," says Roman Havlásek, the manager of the ŠKODA Service. "The employees working in the after sales departments of our worldwide dealerships contribute to a high degree to the success of the ŠKODA brand. Everyone is an important ambassador of the brand and its products. Besides the congratulations to the two winners, we owe a big 'Thank You' to all colleagues working in after sales for their great commitment in the daily contact with our customers. Without them, the successful ŠKODA growth course would be unthinkable," continues the SKODA Service manager.

The ‚ŠKODA Service Challenge' took place for the second time this year. Within the framework of the competition, ŠKODA service technicians and service consultant from all over the world compete in practical and theoretical tests. 35 teams from Europe, Asia, Africa and South America, having first qualified in national contests, competed at the two-day final in Bratislava. There are about 4,800 official ŠKODA service workshops in the world, with about 15,000 productive workers, i. e. mechanics, tinsmiths and painters.

The 'Škoda Service Challenge' is a knowledge contest in the area of customer service. Participants from all over the world must solve theoretical and practical tasks from their areas of work and their occupational field. One of the many competition tasks confirming the high professional competency of consultants and technicians was to discover planted defects as well as to ensure the best possible care for the customer's car when admitting the car for repairs.

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